General FAQ's

How frequently the inventory is updated on any Marketplace ?
Inventory Management is one of the most important aspect of any warehouse, Here at express there is a periodic cycle running after every 10 minute to updat...
Fri, 4 May, 2018 at 5:45 PM
If I cancel any order in e-Retail Express and will it cancel on Marketplace also ?
An order which is cancelled on marketplace gets cancelled at express automatically.You won't be required to cancel it manually. If you have cancel an...
Fri, 4 May, 2018 at 5:45 PM
What is Picklist?
A Picklist is a document that indicates which items should be taken from which bin or inventory to fulfill orders. This is particularly useful for shippers ...
Fri, 11 May, 2018 at 4:52 PM
How to check orders which are cancelled from marketplaces ?
Steps to check : Go to Order Management > Order Processing click on the icon shown below: After clicking on that, you can see the cancelled or...
Thu, 8 Feb, 2018 at 5:00 PM
What is a Custom channel and why do we need it?
A Custom channel can be created to manage offline/Store orders. This channel does not require order or inventory sync. If you have an offline store and w...
Fri, 11 May, 2018 at 4:54 PM
How to add a custom channel ?
Follow these steps to set a custom channel: On the path Channel Management -> Channel Enquiry -> Select Cart to Integrate, click on "Custom&qu...
Fri, 11 May, 2018 at 4:54 PM
What do you mean by breach sla?
When a seller lists his product on any MP, Then the seller is required to provide an SLA time (service level agreement) that the particular sku's or...
Tue, 13 Feb, 2018 at 12:27 PM
How to Add Warehouse ID of Paytm in e-Retail Express?
There are some modification has made on Paytm configuration, now its mandatory to mention the warehouse ID on e-Retail Express. To update the warehouse ...
Thu, 8 Mar, 2018 at 7:14 PM